1 . The control process assumes that ________.
• A. employees require clear directions from management
• B. employees are underqualified and require training
• C. specific goals for performance were already created during the planning process
• D. employee monitoring costs are part and parcel of doing business
2 . An example of control criteria that can be used in any situation is ________.
• A. number of calls taken per day
• B. employee satisfaction
• C. average time to process paperwork
• D. client requests completed per hour
3 . In reviewing the result of the control process, managers could choose to avoid taking action when ________.
• A. an employee fails to attain the standard because of internal problems
• B. the variance between actual performance and the standard is acceptable
• C. performance standards are acceptable, though the employees have not attained it
• D. the variance observed from the expected performance is caused due to unrealistic standards
17 . If a manager rationalizes that he does not have time to investigate the source of a problem and instead resorts to “putting out fires,” the manager is missing the use of ________.
• A. bureaucratic control
• B. immediate corrective action
• C. basic corrective action
• D. concurrent control
4 . Which of the following types of control prevents problems because it takes place prior to the actual activity?
• A. Feedforward control
• B. Concurrent control
• C. Feedback control
• D. Management control
5 . Management by walking around is what type of control?
• A. Feedforward control
• B. Concurrent control
• C. Feedback control
• D. Reactive control
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