Unit two: Principles of providing administrative services
Assessment
You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 9 pages and is made up of 9 Sections.
Name
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
|Feature |How / when used |
|Computer telephone integration |This option links two systems together, the computer and the |
| |telephone systems. When someone calls up, the telephone rings and a |
| |dialog box will appear on the computer screen with options for |
| |answering it. |
|VoIP |This option allows the business to enjoy free calls and voicemails |
| |sent by the internet. Therefore it needs a fast and reliable |
| |internet connection....
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